SANDER LAND SERVICES INC. (“Sander Land Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, contact us, request a quote, book services, make a payment, or otherwise interact with us.

1. Business Contact Information

SANDER LAND SERVICES INC.
600-3300 Highway 7
Vaughan, ON, L4K 4M3
Phone: 647-930-7560
Email: [email protected]
Website: https://www.sanderlandservices.ca/

2. Personal Information We Collect

We may collect personal information such as:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Property access details
• Photos or videos of the stump, access path, yard, driveway, gate, or work area
• Quote request details
• Service notes and communications
• Payment and invoice information
• Contractor, business, or property management information
• Reviews, testimonials, and feedback
• Website usage information, if analytics tools are used

We do not intentionally collect more personal information than is reasonably necessary for our business purposes.

3. How We Collect Information

We may collect information when you:

• Visit our website
• Complete a contact or quote request form
• Call, email, text, or message us
• Send photos or videos for quoting purposes
• Approve a quote or book service
• Pay an invoice
• Communicate through social media or online platforms
• Leave a review or testimonial
• Work with us as a contractor, subcontractor, property manager, or commercial client

4. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Prepare quotes
• Assess access and job requirements
• Schedule and perform services
• Communicate before, during, and after a job
• Send invoices and payment requests
• Process payments
• Maintain business and accounting records
• Improve our website and services
• Document completed work
• Resolve disputes or service issues
• Comply with legal, tax, accounting, insurance, or regulatory obligations
• Send service-related or marketing communications where permitted by law

5. Photos and Videos

Customers may send photos or videos to help us assess a stump, access path, property condition, or work area.

We may also take photos or videos before, during, or after a job for documentation, quality control, training, marketing, website, social media, advertising, or portfolio purposes.

When using photos for marketing, we will make reasonable efforts not to publish identifying personal information, house numbers, licence plates, people, children, or private details without permission.

Customers may request that photos of their property not be used for marketing by contacting us in writing.

6. Payments and Accounting

We may use QuickBooks or similar third-party services for invoicing, payment processing, accounting, and business recordkeeping.

If you pay online by credit card or another electronic payment method, payment information may be processed by a third-party payment provider. We do not control the privacy practices of these providers, and their own privacy policies may apply.

7. Cookies, Analytics, and Advertising Tools

Our website may use cookies, analytics, tracking pixels, advertising tools, or similar technologies now or in the future, including services such as Google Analytics, Meta Pixel, Google Search Console, online advertising platforms, website hosting tools, or similar services.

These tools may collect information such as browser type, device type, pages visited, referring websites, approximate location, and website interaction data.

You can usually control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Marketing Emails and Text Messages

We may send marketing emails, texts, or other commercial electronic messages where permitted by law, including where we have consent or an existing business relationship.

Marketing messages will identify Sander Land Services and include a way to unsubscribe or request that we stop sending marketing communications.

Service-related communications, such as quote follow-ups, scheduling, payment reminders, and job updates, may still be sent where necessary to provide our services.

9. Sharing Personal Information

We do not sell personal information.

We may share personal information with service providers or third parties where reasonably necessary, including:

• Payment processors
• Accounting and invoicing providers
• Website hosting providers
• Email and communication providers
• Scheduling or business software providers
• Insurance providers
• Legal, accounting, or professional advisors
• Contractors or subcontractors involved in providing services
• Government, regulatory, or law enforcement authorities where required by law

We only share information reasonably necessary for the purpose involved.

10. Retention of Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, business records, accounting, tax, insurance, legal, and dispute-resolution purposes.

When information is no longer required, we will securely delete, destroy, or anonymize it where practical.

11. Safeguards

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No method of transmission or storage is completely secure. Customers should avoid sending highly sensitive information unless necessary.

12. Access, Correction, and Privacy Requests

You may contact us to request access to personal information we hold about you or to ask that we correct inaccurate information.

We may need to verify your identity before responding. We may also be required or permitted to retain certain information for legal, accounting, tax, insurance, or business purposes.

13. External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third-party sites.

14. Children’s Privacy

Our services are intended for adults, property owners, tenants with authority, contractors, and business clients. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

16. Contact for Privacy Questions

Questions or requests about this Privacy Policy may be directed to:

SANDER LAND SERVICES INC.
600-3300 Highway 7
Vaughan, ON, L4K 4M3
Phone: 647-930-7560
Email: [email protected]