SANDER LAND SERVICES INC.
600-3300 Highway 7
Vaughan, ON, L4K 4M3
Phone: 647-930-7560
Email: [email protected]
Website: https://www.sanderlandservices.ca/

Sander Land Services provides tree stump grinding and related services, including:

• Tree stump grinding
• Surface root grinding
• Wood chip cleanup
• Backyard and narrow-access stump grinding
• Commercial stump grinding
• Subcontract stump grinding for landscapers, arborists, tree companies, contractors, and property managers
• Property management work
• Site cleanup related to stump grinding services

We may decline, postpone, or stop work if we determine that the job site is unsafe, inaccessible, unsuitable for our equipment, or materially different from the information provided at the time of quoting.

Our service areas may include Toronto, Vaughan, Markham, Mississauga, Brampton, Pickering, Whitby, Ajax, Oshawa, and surrounding areas, subject to availability, scheduling, and job requirements.

We may accept work outside these areas at our discretion. Additional travel charges may apply where stated in the written quote.

Quotes are based on the information available at the time, including photos, measurements, location, access conditions, number of stumps, stump size, root conditions, cleanup requirements, and other site details provided by the customer.

Unless otherwise stated in writing, prices are valid only for the work described in the quote.

Prices may change if:

• The stump size, number of stumps, or work area differs from what was disclosed
• Access is more difficult than represented
• The site contains rocks, metal, concrete, wire, fencing material, embedded objects, or other obstructions
• Additional grinding depth, cleanup, labour, or travel is required
• The customer requests additional services
• Conditions at the property make the work more complex, unsafe, or time-consuming

Minimum charges are not published on our website and will be stated in the written quote where applicable.

HST is charged where applicable. Any taxes will be shown on the quote, invoice, or payment request.

Accepted payment methods may include:

• Cash
• E-transfer
• Credit card through an online payment portal, such as QuickBooks or another payment provider
• Other payment methods approved by us in writing

For retail/residential clients, payment is due promptly upon completion of the work unless otherwise agreed in writing.

For commercial clients, contractors, subcontract clients, and property management clients, payment is due within 7 days of invoice date unless other written credit terms are approved by Sander Land Services.

We reserve the right to require payment before, during, or immediately after completion of the work if credit terms have not been approved.

Deposits are not normally required. However, Sander Land Services may require a deposit for larger jobs, special scheduling, out-of-area work, commercial projects, or other circumstances at our discretion.

Any deposit requirement will be stated in the quote or booking confirmation.

Invoices not paid when due or within 7 days of the invoice date are subject to reasonable collection steps, including reminders, suspension of further service, and recovery of collection costs where permitted by law.

Sander Land Services may charge interest of 2% per month or 24% per year on overdue invoices where stated on the invoice, quote, or written agreement.

Payments are due within 7 days of the invoice date. Overdue balances are subject to a late fee of 2% per month (24.0% per annum), calculated daily from the date the invoice becomes past due.

We understand that schedules can change. Customers are asked to provide at least 48 hours’ notice for cancellations or rescheduling requests.

Sander Land Services may charge a service call, cancellation, or lost-time fee if:

• The customer cancels with less than 48 hours’ notice
• We arrive and cannot access the stump or work area
• Gates are locked or blocked
• Vehicles, materials, furniture, equipment, snow, ice, debris, or other obstacles prevent access
• The customer or property representative is unavailable when required
• The job site is unsafe or materially different from what was disclosed
• Underground utilities or private lines have not been located or disclosed where required; How to Request: File a ticket online at Ontario One Call or call 1-800-400-2255 for public utilities.
• The customer provided incorrect or incomplete information that prevents the work from proceeding

Weather, equipment availability, safety concerns, poor ground conditions, emergencies, or other circumstances may require Sander Land Services to reschedule work. We will make reasonable efforts to notify the customer and arrange a new service time.

Delays and Liability: Sander Land Services will make every reasonable effort to complete services on the scheduled date. However, we accept no liability for direct, indirect, incidental, or consequential damages or losses resulting from delays in service due to weather, equipment malfunction, labor shortages, waiting for utility locates, or other circumstances beyond our reasonable control.

The customer is responsible for ensuring that the work area is safe, accessible, and ready before our arrival.

The customer is responsible for:

• Providing accurate stump location, size, access, and site information
• Ensuring gates are unlocked and access is clear
• Measuring and disclosing narrow gates, stairs, slopes, tight turns, soft ground, or limited access points
• Removing vehicles, tools, toys, furniture, decorations, planters, stones, debris, hoses, and other obstacles from the work area and access path
• Keeping children, pets, tenants, visitors, and other persons away from the work area
• Obtaining permission from the property owner, landlord, condominium corporation, property manager, neighbouring property owner, or other relevant party where required
• Identifying and disclosing property lines, fence lines, sprinkler systems, irrigation lines, landscape lighting, low-voltage wiring, invisible dog fences, private gas lines, drainage pipes, septic components, pool lines, electrical lines, communication lines, and any other private or hidden items
• Arranging any required utility locates, private locates, permits, permissions, or approvals before work begins

If the customer is not the property owner, the customer confirms they have prior written authority to authorize the work.

Stump grinding can involve contact with soil, roots, and underground or hidden materials. The customer is responsible for identifying, marking, and disclosing all underground utilities, private lines, hidden objects, and site hazards before work begins.

Public utility locates may not identify private systems or customer-owned lines, including irrigation systems, landscape lighting, invisible dog fences, private gas lines, drainage pipes, pool lines, septic components, low-voltage wiring, or other buried items.

Sander Land Services is not responsible for damage to undisclosed, unmarked, incorrectly marked, hidden, private, or customer-owned underground items.

If we encounter rocks, metal, concrete, wire, fencing material, masonry, utilities, buried debris, or other hazards, we may stop work, modify the work, revise the price, or decline to continue.

The customer understands that stump grinding is mechanical work and may cause normal site disturbance, including:

• Wood chips and sawdust
• Soil disruption
• Minor lawn impressions
• Track or wheel marks
• Disturbed mulch or garden areas
• Surface disruption near the stump
• Dust, debris, and noise

We will take reasonable care while performing the work, but we are not responsible for normal and expected site impact resulting from stump grinding or equipment access.

Sander Land Services will take reasonable care while performing services. However, we are not responsible for damage caused by:

• Hidden or undisclosed objects
• Underground utilities or private lines that were not properly located and disclosed
• Pre-existing property conditions
• Weak, rotten, unstable, or poorly installed fences, gates, decks, patios, pavers, curbs, edging, retaining walls, asphalt, concrete, or landscaping
• Soft, wet, frozen, or unstable ground conditions
• Customer instructions that increase risk
• Restricted access or site conditions not disclosed before arrival
• Items left in or near the work area

Our responsibility, if any, is limited to direct damage caused by our proven negligence and does not include indirect, incidental, consequential, or special damages, lost profits, loss of use, delay costs, or third-party claims, except where such limitation is not permitted by law.

Grinding depth depends on the quote, site conditions, stump condition, machine access, and intended use of the area.

Unless deeper grinding is specifically included in the written quote, stump grinding is intended to remove the visible stump and grind below grade to a practical depth for general yard restoration, mulch, soil, grass seed, sod, or landscaping.

Deeper grinding for fencing, deck work, construction, replanting, hardscaping, or other special purposes must be discussed and included in the quote before work begins.

Stump grinding produces wood chips, sawdust, and soil mix.

Wood chips may be:

• Left on site
• Raked into the stump hole or surrounding area
• Piled nearby
• Cleaned up as part of the service
• Removed from site if specifically included in the quote

Unless cleanup or removal is included in writing, wood chips and grindings may be left on site. Full restoration, topsoil, grass seed, sod, landscaping, disposal, or hauling is not included unless specifically stated in the quote.

The customer authorizes Sander Land Services to take photos and videos of the stump, work area, equipment, access path, and completed work for documentation, quality control, training, marketing, website, social media, advertising, and portfolio purposes.

We will make reasonable efforts not to publish identifying personal information, house numbers, licence plates, people, children, or private details without permission.

Customers may request that photos of their property not be used for marketing. Such requests should be made in writing before the work begins.

Sander Land Services may provide stump grinding services for landscapers, arborists, tree companies, fence installers, deck builders, property managers, contractors, and commercial clients.

Unless otherwise agreed in writing:

• The contractor or commercial client is responsible for obtaining permission from the property owner or end customer
• The contractor or commercial client is responsible for confirming site access and work scope
• The contractor or commercial client is responsible for payment to Sander Land Services
• Payment is not conditional on the contractor being paid by its own customer
• The contractor or commercial client is responsible for disclosing hazards, utilities, private lines, access restrictions, and site conditions
• Sander Land Services is not responsible for disputes between the contractor and its customer

If Sander Land Services is asked to work under or alongside another contractor, our role and responsibilities are limited to the stump grinding services we agree to provide.

Sander Land Services may refuse, suspend, or stop work at any time if we believe conditions are unsafe.

Customers, property owners, tenants, pets, children, workers, and bystanders must remain clear of the work area and equipment. The customer is responsible for ensuring that other persons on the property comply with safety instructions.

The content on our website is provided for general information only. It is not a guarantee of service availability, pricing, timing, or suitability for a specific property.

Customers should contact us directly for a quote based on their property and job requirements.

We may use third-party services for website hosting, email, forms, payment processing, accounting, scheduling, analytics, advertising, or communications. These providers may have their own terms and privacy practices.

Nothing in these Terms and Conditions is intended to limit rights that cannot be limited under applicable consumer protection, privacy, or other laws.

Certain residential work or contracts signed at a customer’s home may be subject to additional legal requirements or cancellation rights under Ontario law. Customers should review any written quote, invoice, contract, or work authorization carefully.

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Questions about these Terms and Conditions may be directed to:

SANDER LAND SERVICES INC.
600-3300 Highway 7
Vaughan, ON, L4K 4M3
Phone: 647-930-7560
Email: [email protected]